Frequently Asked Questions
Everything you need to know about comparing fragrance prices on Aurexum — how our data works, what your account unlocks, how price alerts and retailer ratings fit in, and what to expect when you buy from a third-party store.
General
Aurexum is a fragrance price comparison and market analytics platform. We track live pricing across 100+ global retailers and 100,000+ products so you can compare perfumes, colognes, and niche fragrances in one place — without opening dozens of tabs. Use search, filters, price history, deals, and discovery tools to decide when and where to buy.
Aurexum is operated from Australia. Our Terms of Service are governed by Australian law. If you are outside Australia, local consumer laws may also apply where they cannot be contracted out.
Aurexum does not fulfil orders, process payments, or handle returns. If something goes wrong — a late delivery, a refund dispute, a suspected scam, or a product that is not as described — you must resolve it with the retailer (or your bank or card provider). We may delist a store based on credible reports but are not responsible for third-party conduct. See our Terms of Service for full details.
Prices & Data
On product and search pages, listings are sorted by price (lowest first) so the cheapest offer is easy to find. We do not reorder results to favour higher-commission retailers. Commercial relationships, where they exist, are disclosed in our Terms of Service.
Accounts
To request account deletion and removal of associated personal data, contact us via the contact page. We will process verified requests in line with our Privacy Policy and applicable law.
Price Alerts
Retailers
Buying Safely
Features & Tools
Visit the Tools page for an overview of Advanced Search, Note Finder, price alerts, watchlist, deals, and more — with links to open each feature.
Privacy & Legal
We collect only what is needed to run the Service — for example account details, preferences, alert settings, and anonymised usage analytics. We do not sell your personal information. See our Privacy Policy and Cookie Policy.
If you are an Australian consumer, the Australian Consumer Law may give you rights in relation to services we supply to you that cannot be excluded by contract. See our Terms of Service for how this applies to Aurexum. For purchase problems with a third-party retailer, your remedies are primarily against that retailer.
For support, retailer reports, privacy requests, or general questions, use the contact page. We aim to respond to genuine enquiries as soon as practicable.
